At Aizue, every product is carefully inspected before dispatch to ensure quality and order accuracy. Please read the policy below before making a purchase.
Exchanges
We primarily offer exchanges only.
An exchange can be requested if:
- The product received is damaged or defective, or
- The product received is incorrect as per the order placed
In such cases, the product will be exchanged for the same item.
Returns & Refunds
- Returns are generally not allowed.
- If a return request is approved under exceptional circumstances, the customer will bear the return shipping cost.
- Once the returned product is received and inspected, the refund amount will be processed within 2 business days to the original payment method.
Shipping Charges
- If the product delivered is correct and as per the order, the customer will bear all shipping charges (exchange or return).
- If the product is damaged or incorrect, Aizue will bear the shipping charges for the exchange.
Exchange / Return Request Timeline
- Requests must be raised within 48 hours of delivery.
- Requests made after this period may not be accepted.
Product Condition
- Products must be unused, unwashed, and in original condition, with all tags and original packaging intact.
- Items showing signs of wear, use, alteration, or damage after delivery will not be eligible for exchange or return.
Non-Eligible Items
- Products purchased during sales, discounts, or promotional offers are not eligible for return or exchange unless damaged or incorrect.
- Certain items such as innerwear or accessories (if applicable) are non-returnable and non-exchangeable due to hygiene reasons.
How to Request an Exchange or Return
Please contact us at support@aizuestor.com with:
- Order ID
- Clear images or a video showing the issue (for damaged or incorrect items)
Our team will review the request and guide you through the next steps.
