SAMURAI RESOLVE

Order Processing Time

• All orders are processed and dispatched within 2 business days after the order is placed.
• Orders are not dispatched on Sundays or public holidays.

Shipping Timeline

• Once dispatched, delivery typically takes 3–7 business days, depending on your location and courier partner.
• Delivery timelines may vary due to factors beyond our control such as weather conditions, courier delays, or regional restrictions.

Shipping Charges

• Shipping charges, if applicable, will be clearly mentioned at checkout before payment.
• Any additional charges due to incorrect address details provided by the customer will be borne by the customer.

Order Tracking

• Once your order is shipped, you will receive a tracking link via email or SMS to monitor your shipment status.

Delivery Address

• Please ensure that the shipping address and contact details provided at checkout are accurate and complete.
• Aizue is not responsible for delays or failed deliveries due to incorrect or incomplete address information.

Damaged or Missing Packages

• If your package arrives damaged or appears to be tampered with, please contact us within 48 hours of delivery at support@aizuestor.com with clear images or videos for assistance.

At Aizue, every product is carefully inspected before dispatch to ensure quality and order accuracy. Please read the policy below before making a purchase.

Exchanges

We primarily offer exchanges only.

An exchange can be requested if:

• The product received is damaged or defective, or
• The product received is incorrect as per the order placed

In such cases, the product will be exchanged for the same item.

Returns & Refunds

• Returns are generally not allowed.
• If a return request is approved under exceptional circumstances, the customer will bear the return shipping cost.
• Once the returned product is received and inspected, the refund amount will be processed within 2 business days to the original payment method.

Shipping Charges

• If the product delivered is correct and as per the order, the customer will bear all shipping charges (exchange or return).
• If the product is damaged or incorrect, Aizue will bear the shipping charges for the exchange.

Exchange / Return Request Timeline

• Requests must be raised within 48 hours of delivery.
• Requests made after this period may not be accepted.

Product Condition

• Products must be unused, unwashed, and in original condition, with all tags and original packaging intact.
• Items showing signs of wear, use, alteration, or damage after delivery will not be eligible for exchange or return.

Non-Eligible Items

• Products purchased during sales, discounts, or promotional offers are not eligible for return or exchange unless damaged or incorrect.
• Certain items such as innerwear or accessories (if applicable) are non-returnable and non-exchangeable due to hygiene reasons.

How to Request an Exchange or Return

Please contact us at support@aizuestor.com with:

• Order ID
• Clear images or a video showing the issue (for damaged or incorrect items)

Our team will review the request and guide you through the next steps.